FAQs
Shopping
Q: How can I place an order online?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the step-by-step instructions to enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email right away.
Q: Are there any items that cannot be returned?
A: Yes, customized items, clearance products, and certain personal care items cannot be returned for safety and hygiene reasons. Please check the product page for return eligibility.
Q: What is your return policy?
A: You can return most products within 30 days of delivery in original condition and packaging. Refunds will be processed to your original payment method after we receive and inspect the item.
Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets.
Q: How do I initiate a return?
A: To start a return, log into your Saindou Store account, go to My Orders, select the item you wish to return, and follow the instructions. You can also contact our customer care team for assistance.
Q: Can I use multiple payment methods for a single order?
A: At this time, we can only process one payment method per order.
Q: When will my credit card be charged for my order?
A: Your card will be charged once your order is successfully placed and confirmed.
Returns
What is your return policy?
A: We offer a hassle-free return policy. You can return most items within 30 days of delivery, provided they are unused, in original packaging, and with proof of purchase. Certain items may be non-returnable due to hygiene or customization—please review our full return policy before purchasing.
Can I track my order?
A: Absolutely! Once your order ships, we’ll send you a tracking link via email so you can monitor your delivery in real time.
Q: Do I have to pay for return shipping?
A: Return shipping costs may apply unless the return is due to a defective or incorrect item sent by us. We’ll provide the shipping details once your return request is approved.
Q: Are there any items that cannot be returned?
A: Yes, customized items, clearance products, and certain personal care items cannot be returned for safety and hygiene reasons. Please check the product page for return eligibility.
Take a look through our FAQs, and if you don't find what you're looking for, feel free to reach out to our support team for further assistance. Happy browsing!
Have a question about an specific product or problem?
Email: info@saindoushop.com