Privacy Policy
At saindoushop.com, your privacy is one of our highest priorities. We understand that you trust us when you share your personal information, and we are committed to protecting that trust. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or otherwise interact with our services. It is written in accordance with the General Data Protection Regulation (GDPR), the French Data Protection Act (Loi Informatique et Libertés), and other applicable European privacy laws.
By using saindoushop.com, you agree to the terms described in this Privacy Policy. If you do not agree with our practices, we recommend that you discontinue the use of our services.
1. Collection of Personal Data
When you shop at saindoushop.com, we collect personal information necessary to process your orders and provide a better shopping experience. This may include your name, billing address, delivery address, email address, and telephone number. If you create an account, we also store your login credentials and purchase history to make future orders faster and more convenient.
During the payment process, you will be required to provide financial details such as your credit card or PayPal information. For security reasons, this data is processed through certified payment providers, and we do not store your complete payment information on our servers.
In addition to the details you provide, we automatically collect certain information when you visit our website. This includes your IP address, browser type, device information, pages visited, and browsing behavior. We use cookies and similar tracking technologies to remember your preferences, keep your shopping cart active, and personalize your shopping experience.
We may also receive information about you from trusted third parties, such as payment processors, delivery companies, and marketing partners, but only when it is necessary to provide our services or when you have given consent.
2. Purpose of Data Processing
The personal data we collect is used primarily to process and deliver your orders, respond to customer service inquiries, and manage your account. We also use your information to personalize your experience on our website, display relevant products, and offer special promotions that may be of interest to you.
Your contact details may be used to send you updates about your orders, delivery notifications, and customer service messages. If you have subscribed to our newsletter, we will send you information about new arrivals, exclusive discount coupons, and ongoing sales. You can unsubscribe from these promotional emails at any time.
In addition, we use certain browsing data to improve our website’s functionality and security. This helps us ensure that our store runs smoothly, detect fraudulent activity, and comply with applicable legal obligations.
3. Legal Basis for Processing Under GDPR
In compliance with GDPR, we process personal data only when there is a legal basis for doing so. This includes processing necessary to fulfill a contract, such as delivering products you purchase, as well as processing required to comply with legal obligations. We also process data based on legitimate interests, such as improving our services and preventing fraud. When required, we will request your explicit consent, for example, before sending you marketing emails.
4. Cookies and Tracking Technologies
saindoushop.com uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow our site to remember your actions and preferences. We use them to keep your cart active, remember your login details, track site performance, and deliver personalized recommendations.
You have the right to accept or refuse cookies. When you visit our website for the first time, you will see a cookie consent banner allowing you to set your preferences. You can also adjust your cookie settings in your browser at any time. However, please note that disabling cookies may affect certain features of the website.
5. Data Sharing and Disclosure
We respect your privacy and will never sell your personal data to third parties. We only share your information with trusted partners necessary to complete your transactions and deliver your orders. These include payment service providers, shipping companies, marketing service providers, and IT support teams.
In some cases, your data may be disclosed to legal authorities if required by law, for example, in the case of suspected fraud or compliance with tax regulations. If saindoushop.com undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, in which case you will be informed in advance.
6. Data Storage and Security
We store your personal data on secure servers located within the European Union. We use industry-standard encryption, secure socket layer (SSL) technology, and access controls to protect your information against unauthorized access, alteration, disclosure, or destruction.
Your data is kept only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. For example, order-related data may be retained for accounting and legal compliance purposes for the period required by French law. Marketing preferences are retained until you opt out, and account information is stored until you request deletion.
7. Your Rights Under GDPR
As a customer in France and the European Union, you have several rights under GDPR. You have the right to access your personal data, request correction of inaccurate details, and ask for deletion when the data is no longer needed. You can also request a copy of your personal data in a portable format and object to the processing of your information for marketing purposes.
To exercise these rights, you can contact our Data Protection Officer at the email provided in the “Contact Us” section. We will respond to your request within the timeframe set by GDPR regulations, usually within one month.
8. International Data Transfers
In certain cases, your data may be processed outside the European Economic Area (EEA), for example, if we use a third-party service provider based in another country. When this happens, we ensure that appropriate safeguards, such as standard contractual clauses approved by the European Commission, are in place to protect your information.
9. Marketing Communications
If you subscribe to our marketing emails, we may send you information about new products, exclusive sales, discount coupons, and special promotions. You can unsubscribe at any time by clicking the “unsubscribe” link in any promotional email or by contacting our customer service team. Even if you opt out of marketing, we may still send you essential transactional messages related to your orders.
10. Protecting Children’s Privacy
saindoushop.com is intended for use by adults and is not targeted toward children under the age of 15, in compliance with French and EU regulations. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it immediately.
11. Third-Party Links
Our website may contain links to other websites operated by third parties. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any website you visit before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in our services. Any changes will be posted on this page, and if the changes are significant, we will notify you by email or through a notice on our website.
13. Contact Us
If you have any questions about this Privacy Policy, your personal data, or your rights under GDPR, please contact us:
saindoushop.com – Data Protection Officer
Email: info@saindoushop.com
We are committed to ensuring that your personal data is handled with transparency, fairness, and respect. Your trust means everything to us, and we work hard to protect your privacy while offering you the best online shopping experience in France and beyond.